Frequently Asked Questions
Everything you need to know about your KÖNIG GALERIE experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on the destination and customs processing.
How can I return or exchange an item?
You may return unworn and unwashed items with original tags attached within 30 days of delivery. Please visit our returns portal to initiate a request and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How do I ensure I choose the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our support team for personalized advice.
Are your collections limited edition?
Yes, many of our pieces are released in limited quantities as part of seasonal drops to ensure exclusivity and maintain high standards of craftsmanship.
How should I care for my KÖNIG GALERIE garments?
To preserve the quality of our fabrics, we recommend following the care instructions on the internal label. Most of our high-end pieces benefit from cold washing and air drying.